IMPACT OF DESTINATION IMAGE FACTORS ON REVISIT INTENTIONS OF HOTEL'S INTERNATIONAL TOURISTS IN BA RIA-VUNG TAU (BR-VT) THE MEDIATING ROLE OF POSITIVE WORD OF MOUTH

Authors

  • Nguyen Vu Hieu Trung Faculty of Business & Accountancy, Lincoln University College, Malaysia
  • Gamal S. A. Khalifa Faculty of Hospitality and Tourism, Lincoln University College, Malaysia & Faculty of Tourism and Hotels, Fayoum University, Egypt

Abstract

This study aims to measure the effect of destination image on intention to revisit and positive word-of-mouth of hotel's international tourists at BR-VT destination. The research surveyed 356 international tourists visiting BR-VT. Smart PLS3 software was used to analyze data. The result support all study hypotheses. In addition, WOM significantly mediate the relationship between destination image factors and re-visit intentions.

Keywords:

Destination Image, Word-of-Mouth, Re-visit Intentions, Hotels, BR-VT

Downloads

Download data is not yet available.

References

Abd-Elaziz, M.E., Aziz, W.M., Khalifa, G.S. & Abdel-Aleem, M. (2015). Determinants of Electronic word of mouth (EWOM) influence on Hotel Customers’ Purchasing Decision. International Journal of Heritage, Tourism, and Hospitality, 9(2/2), pp 194-223.

Abou-Shouk, M.A. & Khalifa, G.S. (2017). The Influence of Website Quality Dimensions on E-Purchasing Behaviour and E-Loyalty: A Comparative Study of Egyptian Travel Agents and Hotels. Journal of Travel and Tourism Marketing, 34(5), pp 608-623.

Agwa, Y., Aziz, W. & Khalifa, G.S.A. (2018a). Evaluating Food and Beverage Courses in Higher Private Tourism and Hotels Institutes in Alexandria: Professionals’ Perception. International Journal of Heritage, Tourism, and Hospitality, 11(2/2), pp 98-110.

Agwa, Y., Aziz, W., & Khalifa, G. (2018b). Evaluating of Food and Beverage Courses in Higher Private Tourism and Hotels Institutes in Alexandria: The Students’ Perspective. International Journal of Heritage, Tourism, and Hospitality, 11(2/2), pp 111-122.

Ajzen, I. & Fishbein, M.A. (1980). Understanding Attitudes and Predicting Social Behaviour. 1st Edition. Pearson. US.

Alkhateri, A.S., Abuelhassan, A.E., Khalifa, G.S.A., Nusari, M. & Ameen, A. (2018). The Impact of Perceived Supervisor Support on Employees Turnover Intention: The Mediating Role of Job Satisfaction and Affective Organizational Commitment. International Business Management, 12(7), pp 477-492.

Alkutbi, S., Alrajawy, I., Nusari, M., Khalifa, G.S.A. & Abuelhassan, A.E. (2019). Impact of Ease of Use and Usefulness on the Driver Intention to Continue Using Car Navigation Systems in the United Arab Emirates. International Journal of Management and Human Science, 3(1), pp 1-9.

Andrades, L. & Dimanche, F. (2017). Destination Competitiveness and Tourism Development in Russia: Issues and Challenges. Tourism Management, 62(C), pp 360-376.

Badran, N. & Khalifa, G. (2016). Diversity Management: Is it an Important Issue in Hotel Industry in Egypt? International Journal of Heritage, Tourism, and Hospitality, 7(2), pp 275- 286.

Baruch, Y. & Holtom, B.C. (2008). Survey Response Rate Levels and Trends in Organizational Research. Human Relations, 61(8), pp 1139-1160.

Becker, H.S. (1960). Notes on the Concept of Commitment. The American Journal of Sociology, 66(1), pp 32-40.

Blanke, J. & Chiesa, T. (2013). The Travel & Tourism Competitiveness Report 2013. Reducing Barriers to Economic Growth and Job Creation. World Economic Forum. Retrieved From: http://www3.weforum.org/docs/WEF_TT_Competitiveness_Report_2013.pdf

Chen, C. & Tsai, D. (2007). How Destination Image and Evaluative Factors Affect Behavioral Intentions? Tourism Management, 28(4), pp 1115-1122.

Chin, W.W. (1998a). Issues and Opinion on Structural Equation Modeling. MIS Quarterly, 22(1), pp 7-16.

Chin, W.W. (1998b). The Partial Least Squares Approach to Structural Equation Modeling. Lawrence Erlbaum Associates. US.

Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences. 2nd Edition. Routledge. UK.

Echtner, C.M., & Ritchie, J.B. (1993). The Measurement of Destination Image: An Empirical Assessment. Journal of Travel Research, 31(4), pp 3-13.

Fornell, C. & Larcker, D.F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), pp 39-50.

Gallarza, M.G., Saura, I.G. & Garcı́a, H.C. (2002). Destination Image: Towards a Conceptual Framework. Annals of Tourism Research, 29(1), pp 56-78.

Gefen, D., Straub, D.W. & Boudreau, M. (2000). Structural Equation Modeling and Regression: Guidelines for Research Practice. Communications of the Association for Information Systems, 4(7), pp 2-77.

Gitelson, R.J. & Crompton, J.L. (1984). Insights into the Repeat Vacation Phenomenon. Annals of Tourism Research, 11(2), pp 199-217.

Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E. & Tatham, R. (2010). Multivariate Data Analysis. 7th Edition. Prentice Hall. US.

Hair, J.F., Hult, G.T.M., Ringle, C.M. & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). 2nd Edition. Thousand Oaks: Sage. US.

Högström, C., Rosner, M. & Gustafsson, A. (2010). How to Create Attractive and Unique Customer Experiences: An Application of Kano's Theory of Attractive Quality to Recreational Tourism. Marketing Intelligence & Planning, 28(4), pp 385-402.

Hussein, I.E., Abou-Shouk, M & Khalifa, G.S.A. (2013). Evaluating Tourism and Hospitality Graduates: Perceptions of Stakeholders in Egypt. In Proceedings of the 3rd Regional Conference on Tourism Research, 29-31 Oct 2013, Langkawi, Malaysia (pp. 764–774).

Jalilvand, M.R. & Heidari, A. (2017). Comparing face-to-face and electronic word-of-mouth in destination image formation: The case of Iran. Information Technology & People, 30(4), pp 710-735.

Kannan, V.R. & Tan, K.C. (2005). Just in Time, Total Quality Management, and Supply Chain Management: Understanding their Linkages and Impact on Business Performance. Omega: The International Journal of Management Science, 33(2), pp 153-162.

Khalifa, G.S.A. & Fawzy, N.M. (2017). Measuring E-Service Quality (Expectation Vs. Perception) From Travel Agencies’ Perspective: An Empirical Study on Egyptian Hotel Websites. International Journal on Recent Trends in Business and Tourism (IJRTBT), 1(3), pp 36-48.

Khalifa, G.S.A. & Hewedi, M.M. (2016). Factors Affecting Hotel Website Purchasing Intentions: Evidence from Egypt. Journal of Faculty of Tourism and Hotels, 8(2), pp 50-69.

Khalifa, G.S.A. (2015). Ethnic Restaurants’ Meal Experience: Egyptian Customers’ Perceptions. International Journal of Heritage, Tourism, and Hospitality, 9(1), pp 92-112.

Khalifa, G.S.A. (2018). The Egyptian Hotels, Where in the Competitive Environment? Competitive Strategies and Market Orientation and its Impact on Customer Loyalty: The

Mediating Role of Operational Performance. International Journal of Management and Human Science (IJMHS), 2(4), pp 60-72.

Khalifa, G.S.A., & Abou-Shouk, M.A.A. (2014). Investigating the Success Factors of Hotel Websites: The Case of Egyptian Hotels. Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT), 3(2), pp 131-151.

Khalifa, G.S.A. & Mewad, E.-H.A. (2017). Managing Drivers and Boundaries of Information Technology Risk Management (ITRM) to Increase Egyptian Hotels Market Share. International Journal on Recent Trends in Business and Tourism (IJRTBT), 1(1), pp 12-31.

Khuong, M.N. & Phuong, N.T. (2017). The Effects of Destination Image, Perceived Value, and Service Quality on Tourist Satisfaction and Word-of-Mouth - A Study in Ho Chi Minh City, Vietnam. International Journal of Trade, Economics and Finance, 8(5), pp 217-224.

Kim, W.G., Han, J.S. & Lee, E. (2001). Effects of Relationship Marketing on Repeat Purchase and Word-of-Mouth. Journal of Hospitality & Tourism Research, 25(3), pp 272- 288.

Kline, R.B. (2010). Principles and Practice of Structural Equation Modeling. 3rd Edition. The Guilford Press. US.

Lee, B.C., Yoon, J.O. & Lee, I. (2009). Learners’ Acceptance of e-learning in South Korea: Theories and Results. Computers and Education, 53(4), pp 1320-1329.

Marinao, E., Vilches-Montero, S. & Chasco, C. (2015). Antecedents of Tourism Destination Reputation: The Mediating Role of Familiarity. Journal of Retailing and Consumer Services, 26(2015), pp 147-152.

Mohamed, M.S., Khalifa, G.S.A., Al-Shibami, A.H., Alrajawi, I. & Isaac, O. (2019). The Mediation Effect of Innovation on the Relationship between Creativity and Organizational Productivity: An Empirical Study within Public Sector Organizations in the UAE. Journal of Engineering and Applied Sciences, 14(10), pp 3234–3242.

Mohamed, M.S., Khalifa, G.S.A., Nusari, M., Ameen, A., Al-Shibami, A.H. & Abu- Elhassan, A.E. (2018). Effect of Organizational Excellence and Employee Performance on Organizational Productivity Within Healthcare Sector in the UAE. Journal of Engineering and Applied Sciences, 13(15), pp 6199-6210.

Mohamud, S.S., Khalifa, G.S., Abuelhassan, A.E., & Kaliyamoorthy, S. (2017). Investigating the Antecedents of Coffee Shop Customers’ Behavioral Intentions in Kuala Lumpur. International Journal on Recent Trends in Business and Tourism (IJRTBT), 1(4), pp 1-14.

Molina, A., Rico, M.G. & Navarro, D.M. (2010). Tourism Marketing Information and Destination Image Management. African Journal of Business Management, 4(5), pp 722-728.

Morsy, M.A., Ahmed, G.S., & Ali, N.A. (2016). Impact of Effective Training on Employee Performance in Hotel Establishments. International Journal of Heritage, Tourism, and Hospitality, 10(1/2), pp 92-109.

Nhu, D.Q., Khang, N.T.N. & Thảo, N.C.T. (2014). ĐÁNH GIÁ MỐI QUAN HỆ GIỮA MỨC ĐỘ HÀI LÒNG VÀ DỰ ĐỊNH HÀNH VI CỦA DU KHÁCH QUỐC TẾ KHI ĐẾN CẦN THƠ. Tạp Chí Khoa Học Trường Đại Học Cần Thơ, 32(2014), pp 76-84.

Nunnally, J.C. & Bernstein, I.H. (1994). Psychometric Theory. 3rd Edition. McGraw-Hill. US. Nusari, M., Al Falasi, M., Alrajawy, I., Khalifa, G.S. & Isaac, O. (2018). The Impact of Project Management Assets and Organizational Culture on Employee Performance. International Journal of Management and Human Science (IJMHS), 2(3), pp 15-26.

Oliver, R. L. (1999). Whence Consumer Loyalty? Journal of Marketing, 63(4), pp 33-44.

Oliver, R.L. (1993). Cognitive, Affective, and Attribute Bases of the Satisfaction Response. Journal of Consumer Research, 20(3), pp 418-430.

Qoura, O. & Khalifa, G.S. (2016). The Impact of Reputation Management on Hotel Image among Internal Customers: The Case of Egyptian Hotels. International Journal of Heritage, Tourism, and Hospitality, 7(2), pp 261-274.

Qu, H., Kim, L.H. & Im, H.H. (2011). A Model of Destination Branding: Integrating the Concepts of the Branding and Destination Image. Tourism Management, 32(3), pp 465-476.

Razzaq, S., Hall, C.M. & Prayag, G. (2016). The Capacity of New Zealand to Accommodate the Halal Tourism Market - Or not. Tourism Management Perspectives, 18, pp 92-97.

Shamsi, R.S.H.A., Ameen, A.A., Isaac, O., Al-Shibami, A.H. & Khalifa, G.S. (2018). The Impact of Innovation and Smart Government on Happiness: Proposing Conceptual Framework. International Journal of Management and Human Science (IJMHS), 2(2), pp 10- 26.

Som, A. P. M., Marzuki, A., Yousefi, M., & AbuKhalifeh, A.N. (2012). Factors Influencing Visitors’ Revisit Behavioral Intentions: A Case Study of Sabah, Malaysia. International Journal of Marketing Studies, 4(4), pp 39-50.

Sudigdo, A., Khalifa, G.S., & Abuelhassan, A.E. (2019). Driving Islamic Attributes, Destination Security Guarantee & Destination Image to Predict Tourists’ Decision to Visit Jakarta. International Journal on Recent Trends in Business and Tourism, 3(1), pp 59-65.

Tabachnick, B.G. & Fidell, L.S. (2012). Using Multivariate Statistics. 6th Edition. Pearson. US.

Tavitiyaman, P. & Qu, H. (2013). Destination Image and Behavior Intention of Travelers to Thailand: The Moderating Effect of Perceived Risk. Journal of Travel & Tourism Marketing, 30(3), pp 169-185.

Tosun, C., Dedeoğlu, B.B. & Fyall, A. (2015). Destination Service Quality, Affective Image and Revisit Intention: The Moderating Role of Past Experience. Journal of Destination Marketing and Management, 4(4), pp 222-234.

Tựu, H.H. & Cẩm, T.T.Á. (2012). Ý định quay lại và truyền miệng tích cực của du khách quốc tế đối với Nha Trang. Tạp Chí Phát Triển Kinh Tế, 262(2012), pp 55-61.

Upadhyaya, M. (2012). Influence of Destination Image and Destination Personality: An Empirical Analysis. Journal of Marketing & Communication, 7(3), pp 40-47.

van Doorn, J., Lemon, K.N., Mittal, V., Nass, S., Pick, D., Pirner, P. & Verhoef, P.C. (2010). Customer Engagement Behavior: Theoretical Foundations and Research Directions. Journal of Service Research, 13(3), pp 253-266.

World Tourism Organization. (2014). Annual Report 2014. World Tourism Organization (UNWTO), Madrid, Spain. Retrieved From: http://cf.cdn.unwto.org/sites/all/files/pdf/unwto_annual_report_2014.pdf

Downloads

Published

18-04-2019

How to Cite

Nguyen Vu Hieu Trung, & Gamal S. A. Khalifa. (2019). IMPACT OF DESTINATION IMAGE FACTORS ON REVISIT INTENTIONS OF HOTEL’S INTERNATIONAL TOURISTS IN BA RIA-VUNG TAU (BR-VT) THE MEDIATING ROLE OF POSITIVE WORD OF MOUTH. International Journal on Recent Trends in Business and Tourism (IJRTBT), 3(2), 106-115. Retrieved from https://ejournal.lucp.net/index.php/ijrtbt/article/view/78

Metrics

Most read articles by the same author(s)