Strategic Role of Human Resource Management in University Decision-Making: Evidence from Northern West Bank

Abstract

This study examines the role of Human Resource Management (HRM) in administrative decision-making within universities in the northern West Bank. HRM is a strategic function that influences organizational effectiveness through recruitment, training, performance evaluation, and information management. In higher education, HRM plays a critical role in supporting governance and ensuring decisions aligning with institutional goals and employee needs. This study adopted the analytical descriptive method to achieve its objectives. Data were collected in two ways: semi-structured interviews were conducted with the heads of human resources departments in the above-mentioned universities, and the questionnaire was applied to 164 male and female employees. The research focused on how the organizational level of HR departments and the quality of information they provide affect their participation in decision-making processes. Findings reveal that HRM contributes significantly to administrative decision-making but is often limited to providing information and implementing decisions rather than actively shaping strategic policies. Barriers such as organizational culture, restrictive regulations, and weak interdepartmental communication hinder HR’s involvement. The study recommends adopting collaborative structures, improving organizational policies, and implementing motivational strategies to enhance HRM’s role in governance. Strengthening HR participation can lead to more inclusive, effective decisions and support sustainable development in Palestinian higher education.