FACTORS AFFECTING INDIVIDUAL READINESS FOR CHANGE: A CONCEPTUAL FRAMEWORK

Abstract

There currently exists a wealth of research on total quality management practices (TQMps) as a multidimensional construct on individual readiness regarding the implementation of TQM. Nevertheless, there exists a dearth of literature detailing the mechanism by which total quality management practices (TQMps) comes to have an impact on individual readiness for change (IRFC). Questionnaires were self-administered to 360 Yemen Oil Units (YOUs) employees in August and January 2017 with 51% rate of return selected using stratified random sampling methods. The Structural Equation Modelling (SEM) analysis validated total quality management practices (TQMps) as the greatest indicator of individual Readiness for change. TQMps were also found to increase individual readiness for change. This research attempts to further clarify the relationships between TQM practices and individual readiness for change. To increasing individual readiness for change regarding total quality management implementation, organization must understand the six dimension of total quality management. Thus, the study is aimed to show insights in individual readiness for change regarding TQM implementation at Oil companies at Yemen. There is a limited empirical studies in Yemen. Therefore, this study is aimed to carried out a conceptual framework for analyzing the variables influencing individual readiness for change for implementing of TQM.As the organization responsible for providing revenue of government, Oil companies should be the first to increasing employees’ readiness for TQM implementation to better provide good and service in the Global Marketing. Hence, this study may offer many managerial take-away implications for practitioners and policy makers to improve TQM practices level as well as the high level of IRFC regarding TQM implementation.