PROPOSING SMART-GOVERNMENT MODEL: THEORETICAL FRAMEWORK

Abstract

E-Government was defined as the use of information technologies that utilize the internet and mobile computing by government agencies to have the ability to transform relations with citizens. The research problem was focusing on the lack of studies that deals with describing the maturity model to measure smart government, which will be assisting on measuring the quality of smart government, in any country, based on customized quality models. The key objectives of this paper were concerned on the highlighting the needs for proposing a maturity model to rank the smart governments based on the used best practices and standards. For achieving these objectives, the intensive literature review has been conducted by using the descriptive analysis for all academic literature, governmental and non- governmental report and other literature that relates to the Six-Sigma, best practices, and international standard standards. The conclusions of this paper have been reached to the vitality of conducting in deep research to proposing SMART-government maturity model best practices, international standards, and Six-Sigma approach for mastering any E-government models over the world.