THE IMPACT OF INNOVATION AND SMART GOVERNMENT ON HAPPINESS: PROPOSING CONCEPTUAL FRAMEWORK

Abstract

Gross National Happiness is a philosophy that guides the government for highking the level satisfaction of the citizens and residents as well. Smart Government goes way beyond delivering services. It is the application of innovative business models and technology to address challenges that public-sector organizations face in service delivery.  The evolution towards Happiness and Smart Government requires more than just a technology focus, but rather an ongoing effort at internal transformation. Although the citizen satisfaction is the main part of his happiness, currently there is a real need to examine the effect of Smart Government on Happiness as the main target for the government over the world. This research aims to propose a conceptual model and finds the relations between smart government initiatives and happiness. The purpose of this research to explore how smart government influence happiness and what variables associated with that relationship. The intensive literature review has been revealed that it vital to conduct imperial investigating to examine the relationship between these smart government innovation and Happiness through the Innovation factor as mediator factor. This model will be playing a vital role in opening various opportunities for academics and practitioner as well.