IMPACT OF THE SYSTEM, INFORMATION, AND SERVICE QUALITY OF ONLINE LEARNING ON USER SATISFACTION AMONG PUBLIC UNIVERSITIES STUDENTS IN BANGLADESH

Abstract

It has become widely agreed that technology has a vital role within the high education institutions. Specifically in the teaching and learning processes, in the supportive and managerial aspects alike. The main objective of this study is to examine the impact of system, information, and service quality on the user satisfaction of eLearning among public universities student in Bangladesh. Data were collected from 417 students is Dhaka university, only 388 were analyzed using SMART-PLS 3.0., the variance explained of the user satisfaction is 44%. The findings of this study can provide policymakers with important insights on how to more successfully design and utilize online learning within public universities.