Assessing the Influence of Organisational Factors on Civil Servants’ Performance at Malaysian Immigration Department, Putrajaya
DOI:
https://doi.org/10.31674/ijmhs.2025.v09i02.001Abstract
Background: Employees are an asset for an organisation. Quality employees will indirectly increase the productivity of the organisation. On the other hand, employees who have problems in their jobs can cause harm to the organisation. The performance of civil servants in Malaysia is one of the matters that the current government fully emphasises. Work performance and the quality of services delivered are very significant in the context of the public service. Objective: The aim of the study is to examine the factors influencing job performance among Malaysian Immigration Department staff. Methods: The study focuses on three factors: work conditions, office layout, furniture equipment, and management support. The study uses a cross-sectional survey, and the data were obtained through a questionnaire distributed to 150 respondents at the Malaysian Immigration Department in Putrajaya. This questionnaire was produced based on previous studies. The data was analysed using the Statistical Package for Social Science (SPSS). The Likert scale examines how strongly the respondents agree or disagree with the statement The statistical analysis used was descriptive, Pearson correlation, and multiple linear regression. Results: The study findings showed that work conditions, office layout, furniture and equipment, and management support positively correlate with job performance. Second, work conditions are the most significant predictor of job performance. Conclusion: Changes in aspects of the work environment for the better, especially involving aspects of the physical environment such as employee efficiency, good employment relations at the workplace, implementing aspects of occupational safety and health, and creating a safe work culture, will certainly guarantee employee commitment and improved performance.
Keywords:
Civil Servants, Furniture & Equipment, Job Performance, Management Support, Office Layout, Work ConditionDownloads
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