Knowledge, Attitude and Practice Regarding Telemedicine among People Attending a Tertiary Care Hospital in Eastern India
DOI:
https://doi.org/10.31674/mjmr.2026.v010i02.09Abstract
Background: Telemedicine has emerged as an important innovation in healthcare delivery, improving access to medical services, particularly in geographically underserved areas. The increasing availability of mobile devices and internet connectivity has further supported its expansion and helped reduce the burden on resource-constrained healthcare systems. Objectives: This study aimed to assess the knowledge, attitudes, and practices related to telemedicine among outpatient department attendees at a tertiary care hospital in Eastern India. It also sought to evaluate users’ awareness, understanding, proficiency, perceived challenges, and acceptance of telemedicine services. Methods: A cross-sectional survey was conducted over five months among 89 participants aged above 18 years attending the outpatient department. Data were collected to assess awareness, attitudes, utilization practices, and barriers related to telemedicine. The mean age of participants was 40.08 years. Results: Telemedicine awareness was mainly derived from online sources. Most participants accepted telemedicine for follow-up consultations, with 82% expressing acceptance and 92% finding it convenient. However, 55% felt that a full consultation was not feasible through telemedicine. A majority of participants required subsequent physical consultations. Younger participants showed more favorable perceptions toward telemedicine compared with older individuals. Conclusion: Although telemedicine cannot address all healthcare needs, it has an important role in providing medical care and health education. When integrated into an established patient–doctor relationship, telemedicine can serve as an efficient, convenient, and valuable mode of healthcare delivery.
Keywords:
Access, Barriers, Digital Health, Technology, TelemedicineDownloads
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