The Relationship between Burnout and Interpersonal Communication in Medical Inpatient Nurses

Authors

  • Raja Fitrina Lastari Department of Nursing, Universitas Hang Tuah, Pekanbaru, Jl. Mustafa Sari No. 5, Postal Code 28281, Indonesia; School of Nursing and Applied Health Science, Lincoln University College Nursing Science Program, Wisma Lincoln, No. 12-18, Jalan SS 6/12, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia
  • Mohamed Saifulaman School of Nursing and Applied Health Science, Lincoln University College Nursing Science Program, Wisma Lincoln, No. 12-18, Jalan SS 6/12, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia
  • Zamzaliza Abdul Mulud School of Nursing and Applied Health Science, Lincoln University College Nursing Science Program, Wisma Lincoln, No. 12-18, Jalan SS 6/12, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia
  • Nicky Putri Fadilla Department of Nursing, Universitas Hang Tuah, Pekanbaru, Jl. Mustafa Sari No. 5, Postal Code 28281, Indonesia
  • Susi Erianti Department of Nursing, Universitas Hang Tuah, Pekanbaru, Jl. Mustafa Sari No. 5, Postal Code 28281, Indonesia
  • Siska Mayang Sari Department of Nursing, Universitas Hang Tuah, Pekanbaru, Jl. Mustafa Sari No. 5, Postal Code 28281, Indonesia
  • Yecy Angreny Department of Nursing, Universitas Hang Tuah, Pekanbaru, Jl. Mustafa Sari No. 5, Postal Code 28281, Indonesia

DOI:

https://doi.org/10.31674/mjmr.2025.v09i03.004

Abstract

Introduction: Nursing management involves organising, supervising, and developing the skills of nurses to ensure optimal service standards. Burnout, characterised by significant physical, mental, and emotional exhaustion, can negatively impact individual performance. Interpersonal communication is one of the contributing factors to burnout, accounting for 28.7%, with the remaining 71.3% attributed to other factors. If left unaddressed, burnout can adversely affect the quality of nursing care. This study aims to determine the relationship between burnout and interpersonal communication among inpatient medical nurses. Methods: This study utilised a quantitative research method with a descriptive correlational research design and a cross-sectional approach. The Spearman Rank statistical test was employed to analyse the data. The sampling technique used was Total Sampling, and the analysis was carried out through bivariate analysis. Results: The majority of respondents were aged 31-40 years (standard deviation = 7.074), with most being female (92.9%, n = 78). Most respondents held a diploma in nursing (D3) (55.9%, n = 47). In terms of marital status, 83.3% (n = 70) were married, and the majority had more than 10 years of work experience (47.6%, n = 40). Regarding burnout dimensions, 81.0% of respondents experienced low emotional exhaustion, 79.8% showed low depersonalisation, and 100% exhibited high personal achievement. Statistical analysis revealed a negative relationship between burnout and interpersonal communication, with a p-value of 0.000 < 0.05. Spearman Rank correlations were as follows: -0.348 for emotional exhaustion, -0.452 for depersonalisation, and -0.568 for personal achievement. Conclusion: The study concluded that there is a significant relationship between burnout and interpersonal communication among inpatient medical nurses. This highlights the importance of addressing burnout to improve communication and overall nursing care quality.

Keywords:

Burnout, Implementing Nurse, Interpersonal Communication

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Published

08-07-2025

How to Cite

Lastari, R. F. ., Saifulaman, M. ., Mulud, Z. A. ., Fadilla, N. P., Erianti, S. ., Sari, S. M. ., & Angreny, Y. . (2025). The Relationship between Burnout and Interpersonal Communication in Medical Inpatient Nurses. Malaysian Journal of Medical Research (MJMR), 9(3), 27-36. https://doi.org/10.31674/mjmr.2025.v09i03.004

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