The Role of Organizational Agility on Order Fulfillment in SMEs: A Literature-Based Perspective
DOI:
https://doi.org/10.31674/ijrtbt.2026.v010i01.003Abstract
Abstract
Introduction: Operating in a volatile (VUCA) environment, Small and Medium-sized Enterprises (SMEs) must achieve reliable order fulfillment (OF) to compete. Organizational Agility (OA) is critical for this, yet the specific mechanisms linking OA to OF performance in SMEs remain underexplored. Methods: A Systematic Literature Review (SLR) was conducted for 2020-2025, following PRISMA guidelines, to synthesize research on OA and OF within SME contexts. Theoretical Underpinnings: Grounded in the Dynamic Capabilities View, a conceptual framework defines OA through five dimensions: Sensing, Decision-Making, Operational, Resource Reconfiguration, and Workforce Agility. These were mapped to key OF metrics (e.g., Order Cycle Time, Perfect Order Rate) to illustrate performance pathways. Findings: The review reveals each agility dimension uniquely enhances OF. Sensing and Decision-Making agility reduce delays, Operational agility improves accuracy, Resource Reconfiguration lowers costs, and Workforce agility enables execution. These dimensions form an interdependent hierarchy essential for SME performance. Discussion: OA is a vital dynamic capability for SMEs, transforming constraints into advantages. The OA-OF relationship is moderated by SME-specific factors like digital readiness, requiring a coordinated rather than isolated development of agility capabilities. Conclusion: For SMEs, building targeted organizational agility is a practical necessity for superior order fulfillment. This study provides a clear framework for managers and a foundation for future empirical research.
Keywords:
Dynamic Capabilities;, Literature Review;, Organizational Agility (OA);, Order Fulfillment; , SMEs (OF);, Human-Centric AgilityDownloads
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