Will Artificial Intelligence Compliment or Supplement Human Workforce in Organizations? A Shift to a Collaborative Human – Machine Environment
Introduction: Artificial Intelligence (AI) is impacting organizations worldwide in the post-covid era, especially service-oriented firms that are attempting to automate most processes. We have observed a significant effect on business consulting businesses that use AI to automate all operational processes and boost employee efficiency by using them for strategic decision-making. This study examines the overall impact of AI on organizations and the human workforce to determine if automation of business processes will eventually replace employees or work more collaboratively, paving the way for more technology jobs soon.
Methodology: This study is a conceptual effort to integrate several streams of literature and papers published in the last 3 years in recognized journals such as Web of Science, Scopus, Science Direct, and ABDC to present an overview of AI-led robo-consultants and employees in the business consulting domain.
Results: It is predicted that AI will automate some unskilled jobs, but also generate new jobs that require new skill sets. Hence, it is predicted that AI cannot replace humans rather lead to a workplace evolution by working in collaboration with employees being spearheaded by them. In business consulting domain, automation would take up all repetitive tasks including, reporting, invoicing, payment reminders, etc. so that employees can focus on more strategic tasks like client interaction, financial planning and complex decision making. However, it wouldn't lead to the elimination of human jobs, rather create a shift in employer perspective to achieve a balanced human-machine sync.
Keywords:Artificial Intelligence, AI in Business, Human-machine Collaboration, Post-pandemic Business Landscape, Business Consulting, Consulting Firms
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