ANALYSIS OF CUSTOMER'S SATISFACTION TOWARDS SERVICE QUALITY OF HOTEL INDUSTRY IN NEPAL

Authors

  • Meen Bahadur Karki School of Management & Commerce, Poornima University, Jaipur, India
  • Meetakshi Belwal Bhatt School of Management & Commerce, Poornima University, Jaipur, India
  • Indrajit Ghosal School of Computer Science and Engineering, Poornima University, Jaipur

Abstract

The reason to conduct this study is to recognize the influence of service dimension on consumer loyalties on the lodgings and hotels business of Nepal by applying SERVQUAL model. Populace is considered as the deferent lodgings in Kathmandu, Nepal. The discovery of the exploration shows that service quality variables like real service tangibility; reliability, responsiveness; assurance and empathy impact real consumer loyalty. The outcome clarified that the substantial variable is given more noteworthy significance than other helping characteristics aspect by the clients. This examination study reveals that there exists critical positive connection among real and expected others quality elements and consumer loyalty. The review thought about that inn clients experience is the vital element in the cordiality business.

Keywords:

Hotel Service, SERVQUAL Model, Consumer Satisfaction

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Published

2021-12-31

How to Cite

Meen Bahadur Karki, Meetakshi Belwal Bhatt, & Indrajit Ghosal. (2021). ANALYSIS OF CUSTOMER’S SATISFACTION TOWARDS SERVICE QUALITY OF HOTEL INDUSTRY IN NEPAL. International Journal on Recent Trends in Business and Tourism (IJRTBT), 6(1). Retrieved from https://ejournal.lucp.net/index.php/ijrtbt/article/view/1533