THE IMPACT OF TRUST IN SUPERVISOR ON TURNOVER INTENTION: ORGANIZATIONAL COMMITMENT AS A MEDIATING MECHANISM

Authors

  • Sultan Saber Alharbi College of Business, Umm Al-Qura University, Mecca, Saudi Arabia
  • Abuelhassan Elshazly Abuelhassan Faculty of Hospitality and Tourism, Lincoln University College, Selangor, Malaysia

Abstract

Given employee turnover is still one of the most contemporary worldwide issues facing the hospitality industry, little research has been conducted to investigate the impact of a trusty supervisor on this issue. With a random sample of 448 hospitality employees working in Hurghada (an Egyptian tourist destination), the present study tries to investigate the effect of trust in supervisor and affective organizational commitment on hospitality employees' turnover intention, as well as, the mediating role of affective organizational commitment in the relationship between trust in supervisor and turnover intention. The findings of the structural equation modeling after ensuring the construct validity revealed that both trust on supervisor and affective organizational commitment have negative impacts on turnover intention and the mediating mechanism of affective organizational commitment exists between trust in supervisor and turnover intention. In terms of practical, human resources directors should consider managers/supervisors' ability to increase the trust in their subordinates as a critical criterion of managerial promotions, and the recruiting and hiring process.  

Keywords:

Turnover Intention, Trust in Supervisor, Affective Organizational Commitment, Egyptian Tourist Destination, Hurghada, The Hospitality Industry

Downloads

Download data is not yet available.

References

Abdulla, S.A.M., Khalifa, G.S.A., Abuelhassan, A.E. & Ghosh, A. (2019). Antecedents of Dubai Revisit Intention: The Role of Destination Service Quality and Tourist Satisfaction. Restaurant Business, 118(10), pp 307-316.

Abu-Elhassan, A.E., Elsayed, Y.N.M.K. & Soliman, D.M. (2016). The Influences of Modern Technologies on Generations’ Job Satisfaction: Luxor Hotels Case Study. International Journal of Heritage, Tourism, and Hospitality, 7(2), pp 156-169.

Abuelhassan, A.E., Elsayed, Y.N.M.K. & Soliman, D.M. (2017). Managers’ Perspective Towards Employees’ Generational Differences in Luxor Hotels. International Journal on Recent Trends in Business and Tourism, 1(1), pp 32-41.

Abuelhassan, A.E., Alareefi, N.A. & Abdelgawwad, M.A.A. (2018). Evaluating the Impact of Supervisor Support and Trust in Supervisor on Employee Innovative Behaviors: A Study in the UAE Five-Star Hotels. Minia Journal of Tourism and Hospitality Research, 2(Special Issue), pp 101-114.

Abuelhassan, A.E. & Elsayed, Y.N.M.K. (2020). The Impact of Employee Green Training on Hotel Environmental Performance in the Egyptian Hotels. International Journal on Recent Trends in Business and Tourism, 4(1), pp 24-33.

Acker, G.M. (2018). Self-Care practices among social workers: Do they predict job satisfaction and turnover intention? Social Work Mental Health, 16, pp 710-724.

Alareefi, N.A.O.M., Abuelhassan, A.E., Khalifa, G.S.A., Nusari, M. & Ameen, A. (2019). Employee’s Innovative Behaviour: Evidence from Hospitality Industry. Pakistan Journal of Social Sciences, 16(1), pp 14-29.

Alharthi, M.N.A.N., Khalifa, G.S.A., Abuelhassan, A.E., Nusari, M. & Isaac, O. (2019). Investigating the Impact of Leadership and Business Continuity Management on Organizational Crisis Performance. International Business Management, 13(7), pp 266-278.

Alharthi, B.A.F.H., Khalifa, G.S.A., Abuelhassan, A.E., Isaac, O. & Al-Shibami, A.H. (2020). Re-Engineering University Performance: Antecedents and Mediating Variables. Journal of Engineering and Applied Sciences, 15(2), pp 714–729.

Alkathiri, M.S., Abuelhassan, A.E., Khalifa, G.S.A., Nusari, M. & Ameen, A. (2019a). Ethical Leadership, Affective Organizational Behaviour, and Leader-Member Exchange as Predictors for Employees Performance. Journal of Engineering and Applied Sciences, 14(9), pp 6998-7012.

Alkathiri, M.S., Khalifa, G.S.A., Abuelhassan, A.E., Isaac, O. & Alrajawi, I. (2019b). Ethical Leadership as a Predictor for Employee’s Performance: The Mediating Role of Affective Organizational Commitment. Journal of Engineering and Applied Sciences, 14(21), pp 7857–7869.

Alkhateri, A. S., Abuelhassan, A. E., Khalifa, G. S. A., Nusari, M., & Ameen, A. (2018). The Impact of Perceived Supervisor Support on Employees Turnover

Intention: The Mediating Role of Job Satisfaction and Affective Organizational Commitment. International Business Management, 12(7), pp 477-492.

Alsaadi, T.A.R.M., Abuelhassan, A.E., Khalifa, G.S.A., Ameen, A. & Nusari, M. (2019). Empowering Leadership Predictors for Employees Creativity. International Business Management, 13(3), pp 119-129.

Alsaadi, T.A.R.M., Khalifa, G.S.A., Abuelhassan, A.E., Alrajawi, O. & Alrajawi, I. (2019). Empowering Leadership as a Predictor for Employees Creativity: The Mediating Role of Intrinsic Motivation. International Business Management, 13(8), pp 318-330.

Alshamsi, O., Ameen, A., Nusari, M., Abuelhassan, A.E. & Bhumic, A. (2019). Towards a Better Understanding of Relationship between Dubai Smart Government Characteristics and Organizational Performance. International Journal of Recent Technology and Engineering, 8(2S10), pp 2277-3878.

Alshehhi, S., Abuelhassan, A.E. & Bhaumik, A. (2019). The Influence of Transformational Leadership on Employees’ Performances Through Organizational Commitment Within Public Sectors in United Arab Emirates (UAE). International Journal of Innovative Technology and Exploring Engineering, 8(8S2), pp 527-540.

Alshehhi, S., Abuelhassan, A.E. & Nusari, M. (2019). Effect of Transformational Leadership on Employees’ Performances Through Job Satisfaction Within Public Sectors in UAE. International Journal of Innovative Technology and Exploring Engineering, 8(8S2), pp 588-597.

Boles, J., Madupalli, R., Rutherford, B. & Andy Wood, J. (2007). The Relationship of Facets of Salesperson Job Satisfaction with Affective Organizational Commitment. Journal of Business & Industrial Marketing, 22(5), pp 311-321.

Brashear, T.G., Boles, J.S., Bellenger, D.N. & Brooks, C.M. (2003). An Empirical Test of Trust-building Processes and Outcomes in Sales Manager-Salesperson Relationships. Journal of the Academy of Marketing Science, 31(2), pp 189-200.

Brislin, R.W. (1980). Translation and Content Analysis of Oral and Written Material, In: Triandis, H.C. and Berry, J.W. Eds., Handbook of Cross-Cultural Psychology: Methodology, Allyn and Bacon. Boston.

Costigan, R.D., Insinga, R.C., Berman, J.J., Kranas, G. & Kureshov, V.A. (2011). Revisiting the Relationship of Supervisor Trust and CEO Trust to Turnover Intentions: A Three-country Comparative Study. Journal of World Business, 46(1), pp 74–83.

Costigan, R.D., Insinga, R.C., Berman, J.J., Kranas, G. & Kureshov, V.A. (2012). A Four‐Country Study of the Relationship of Affect‐Based Trust to Turnover Intention. Journal of Applied Social Psychology, 42(5), pp 1123-1142.

DeConinck, J.B. (2010). The Effect of Organizational Justice, Perceived Organizational Support, and Perceived Supervisor Support on Marketing Employees’ Level of Trust. Journal of Business Research, 63(12), pp 1349-1355.

Demirtas, O. & Akdogan, A.A. (2015). The Effect of Ethical Leadership Behavior on Ethical Climate, Turnover Intention, and Affective Commitment. Journal of Business Ethics, 130(1), pp 59-67.

Dirks, K.T. & Ferrin, D.L. (2002). Trust in Leadership: Meta-analytic Findings and Implications for Research and Practice. Journal of Applied Psychology, 87(4), pp 611- 628.

El-Hassan, A.E.A., Elsayed, Y. & Soliman, D. (2015). Job Satisfaction and Generational Differences: Luxor Hotel Employees Case Study. Egyptian Journal of Tourism Studies, 14(1), pp 1-30.

Fazio, J., Gong, B., Sims, R. & Yurova, Y. (2017). The Role of Affective Commitment in the Relationship Between Social Support and Turnover Intention. Management Decision, 55(3), pp 512-525.

Hair, J., Anderson, R., Tatham, R. & Black, W. (1998) Multivariate Data Analysis. 5th Edition. Prentice Hall. New Jersey.

Hirst, G., Walumbwa, F., Aryee, S., Butarbutar, I. & Chen, C.J.H. (2016). A Multi- level Investigation of Authentic Leadership as an Antecedent of Helping Behavior. Journal of Business Ethics, 139(3), pp 485-499.

Jang, J. & Kandampully, J. (2018). Reducing Employee Turnover Intention Through Servant Leadership in the Restaurant Context: A Mediation Study of Affective Organizational Commitment. International Journal of Hospitality & Tourism Administration, 19(2), pp 125-141.

Kang, H.J., Gatling, A. & Kim, J. (2015). The Impact of Supervisory Support on Organizational Commitment, Career Satisfaction, and Turnover Intention for Hospitality Frontline Employees. Journal of Human Resources in Hospitality & Tourism, 14(1), pp 68-89.

Lapointe, É. & Vandenberghe, C. (2017). Supervisory Mentoring and Employee Affective Commitment and Turnover: The Critical Role of Contextual Factors. Journal of Vocational Behavior, 98(February), pp 98-107.

Li, J.J., Kim, W.G., & Zhao, X.R. (2017). Multilevel Model of Management Support and Casino Employee Turnover Intention. Tourism Management, 59(C), pp 193-204.

Liden, R.C., Sparrowe, R.T. & Wayne, S.J. (1997). Leader-member Exchange Theory: The Past and Potential for the Future. Research in Personnel and Human Resources Management, 15, pp 47-120.

MacKenzie, S.B., Podsakoff, P.M. & Rich, G.A. (2001). Transformational and Transactional Leadership and Salesperson Performance. Journal of the Academy of Marketing Science, 29(2), pp 115-134.

Mayer, R.C., Davis, J.H. & Schoorman, F.D. (1995). An Integrative Model of Organizational Trust. Academy of Management Review, 20(3), pp 709-734.

Mejia, C., Wang, Y. & Zhao, X. (2018). The Impact of Personal and Professional Guanxi Relationships on Leader–member Exchange in the Chinese Hotel Industry. International Journal of Hospitality & Tourism Administration, 21(1), pp 65-91.

Meyer, J.P., Allen, N.J. & Smith, C.A. (1993). Commitment to Organizations and Occupations: Extension and Test of a Three-component Conceptualization. Journal of Applied Psychology, 78(4), pp 538-551.

Mowday, R., Porter, L. & Steers, R. (1982). Employee—Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. Academic Press, New York.

Mulki, J.P., Jaramillo, F. & Locander, W.B. (2006). Effects of Ethical Climate and Supervisory Trust on Salesperson’s Job Attitudes and Intentions to Quit. Journal of Personal Selling & Sales Management, 26(1), pp 19-26.

Mullen, P.R., Malone, A., Denney, A. & Dietz, S.S. (2018). Job Stress, Burnout, Job Satisfaction, and Turnover Intention Among Student Affairs Professionals. College Student Affairs Journal, 36(1), pp 94-108.

Nyhan, R.C. (1999). Increasing Affective Organizational Commitment in Public Organizations: The Key Role of Interpersonal Trust. Review of Public Personnel Administration, 19(3), pp 58-70.

Perry, R.W. (2004). The Relationship of Affective Organizational Commitment with Supervisory Trust. Review of Public Personnel Administration, 24(2), pp 133-149.

Rhoades, L., Eisenberger, R. & Armeli, S. (2001). Affective Commitment to the Organization: The Contribution of Perceived Organizational Support. Journal of Applied Psychology, 86(5), pp 825-836.

Robinson, S.L. (1996). Trust and Breach of the Psychological Contract. Administrative Science Quarterly, 41(4), pp 574-599.

Sudigdo, A., Khalifa, G.S.A. & Abuelhassan, A.E. (2019). Driving Islamic Attributes, Destination Security Guarantee & Destination Image to Predict Tourists’ Decision to Visit Jakarta. International Journal on Recent Trends in Business and Tourism, 3(1), pp 59-65.

Tan, H.H. & Tan, C.S.F. (2000). Toward the Differentiation of Trust in Supervisor and Trust in Organization. Genetic, Social, and General Psychology Monographs, 126(2), pp 241-260.

Tett, R.P. & Meyer, J.P. (1993). Job Satisfaction, Organizational Commitment, Turnover Intention, and Turnover: Path Analyses Based on Meta-Analytic Findings. Personnel Psychology, 46(2), pp 259-293.

Wang, D-S., & Hsieh, C-C. (2013). The Effect of Authentic Leadership on Employee Trust and Employee Engagement. Social Behavior and Personality: An International Journal, 41(4), pp 613-624.

Widjaja, Y.I., Khalifa, G.S.A. & Abuelhassan, A.E. (2019). The Effect of Destination Reputation on the Revisit Intention to Halal Tourism Destination of Jakarta. International Journal of Business, Economics and Law, 20(5), pp 104-111.

Downloads

Published

01-04-2020

How to Cite

Sultan Saber Alharbi, & Abuelhassan Elshazly Abuelhassan. (2020). THE IMPACT OF TRUST IN SUPERVISOR ON TURNOVER INTENTION: ORGANIZATIONAL COMMITMENT AS A MEDIATING MECHANISM. International Journal on Recent Trends in Business and Tourism (IJRTBT), 4(2), 1-8. Retrieved from https://ejournal.lucp.net/index.php/ijrtbt/article/view/1006

Metrics