THE PERCEIVED CULTURAL BARRIERS TO EFFECTIVE COMMUNICATION TOWARDS PATIENT AMONG NON-SAUDI REGISTERED NURSES OF A PUBLIC HOSPITAL, THE KINGDOM OF SAUDI ARABIA
DOI:
https://doi.org/10.31674/mjn.2020.v11i04.004Abstract
Background: In the Kingdom of Saudi Arabia (KSA) health care setting effective communication is a central to the provision of compassionate and high-quality nursing care. The aim of the survey is to study the perceived cultural barriers to effective communication towards patient and knowledge towards culture working environment among non-Saudi registered nurses in a hospital in KSA. Methodology: This is cross-sectional survey conducted from January 2017 to Jun 2018 thorough self-administration questionnaire. The questionnaire was distributed to 150 nurses that randomly selected from medical and surgical fields and received feedback with total number 135 nurses. Findings: Most of the respondents were female 125 (92.6%) between 26 to 30 years. In terms of years of experience, 49 (36.3%) had five to ten years of experience, and the rest 89 (65.9%) had no previous working experience in Saudi. The findings displayed that physical and mental tiredness for 55 (40.7%). The second ranked respondents strongly agreed that cultural communication barriers come from hard nursing tasks 45 (33.3%), heavy nursing workload 46 (34.1%) and followed by lack of information & skills in communication for which 50 (37.0%). Conclusion: The respondents considering communication barriers are related to personal and social characteristics, job specification, clinical situation of patients and environmental factors. There are significant results regarding the knowledge towards culture working environment in terms of nurses’ perception, cultural norms and culture on life activities.
Keywords:
Cultural barriers, Communication, Non-Saudi nurses, Saudi ArabiaDownloads
References
Albougami, A. (2015). Role of language and communication in providing quality healthcare by expatriate nurses in Saudi Arabia. Journal of Health Specialties, 3(3), pp 166-172.
Al-Harasis, S. (2013). Impact of Language Barrier on Quality of Nursing Care at Armed Forces Hospitals, Taif, Saudi Arabia. Middle East Journal of Nursing, 7(4), pp 17-24.
Almalki, M., FitzGerald, G. & Clark, M. (2011). The nursing profession in Saudi Arabia: An overview. International Nursing Review, 58(3), pp 304-311.
Almutairi, A. F., McCarthy, A. & Gardner, G. E. (2015). Understanding cultural competence in a multicultural nursing workforce: Registered nurses’ experience in Saudi Arabia. Journal of Transcultural Nursing, 26(1), pp 16-23.
Alosaimi, D., Dyson, S. & Anthony, D. (2013). A Phenomenological Study of Non-Muslim Nurses’ Experiences of Caring for Muslim Patients in Saudi Arabia. International Journal of Arts & Sciences, 6(2), pp 637-646.
Anoosheh, M., Zarkhah, S., Faghihzadeh, S. & Vaismoradi, M (2009). Nurse-patient communication barriers in Iranian nursing. International Nursing Review, 56(2), pp 243-249.
Bowen, W. H. (2014). The History of Saudi Arabia, (2nd ed.), Greenwood, California.
Bridges, J., Nicholson, C., Maben, J., Pope, C., Flatley, M., Wilkinson, C. & Tziggili, M. (2013). Capacity for care: meta-ethnography of acute care nurses' experiences of the nurse- patient relationship. Journal of Advanced Nursing, 69(4), pp 760-772.
De Graaff, F., Francke, A., Van Den Muijsenbergh, M. & van Der Geest, S. (2012). Talking in triads: communication with Turkish and Moroccan immigrants in the palliative phase of cancer. Journal of Clinical Nursing, 21(21-22), pp 3143.
El-Amouri, S. & O’Neill, S. (2011). Supporting cross-cultural communication and culturally competent care in the linguistically and culturally diverse hospital settings of UAE. Contemporary Nurse, 39(2), pp 240-255.
Fakhr-Movahedi, A., Salsali, M., Negharandeh, R. & Rahnavard, Z. (2011). A qualitative content analysis of nurse-patient communication in Iranian nursing. International Nursing Review, 58(2), pp 17-180.
Felemban, E., O’Connor, M. & McKenna, L. (2014). Cultural view of Nursing in Saudi Arabia. Middle East Journal of Nursing, 8(4), pp 8-14.
Jahromi, M. & Ramezanli, S. (2014). Evaluation of barriers contributing in the demonstration of an effective nurse-patient communication in educational hospitals of Jahrom, 2014. Global Journal of Health Science, 6(6), pp 54.
Jeffreys, M. R. & Smodlaka, I. (1998). Exploring the factorial composition of the transcultural self-efficacy tool. International Journal of Nursing Studies, 35(4), pp 217-225.
Jeffreys, M. R. & Smodlaka, I. (1996). Steps of the Instrument Design Process: An Illustrative Approach for Nurse Educators. Nurse Educator, 21(6), pp 47-52.
Karout, N., Abdelaziz, S., Goda, M., Al-Tuwaijri, S., Almostafa, N., Ashour, R. & Alradi, H. (2013). Cultural diversity: A qualitative study on Saudi Arabian women’s experience and perception of maternal health services. Journal of Nursing Education and Practice, 3(11), pp 172-182.
Lee, P., Allen, K. & Daly, M. (2012). A ‘Communication and Patient Safety’ training programme for all healthcare staff: can it make a difference? BMJ Quality & Safety, 21(1), pp 84.
Maurer, F. A. & Smith, C. M. (2014). Community/Public Health Nursing Practice: Health for Families and Populations (5th ed.), Saunders, Missouri.
McCarthy, J., Cassidy, I., Graham, M. M. & Tuohy, D. (2013). Conversations through barriers of language and interpretation. British Journal of Nursing, 22(6), pp 335-339.
Nies, M. A. & McEwen, M. (2014). Community/Public Health Nursing: Promoting the Health of Populations (6th ed.). Saunders, Missouri.
Norouzinia, R., Aghabarari, M., Shiri, M., Karimi, M. & Samami, E. (2015). Communication Barriers Perceived by Nurses and Patients. Global Journal of Health Science, 8(5), pp 65-74.
Park, E.-K. & Song, M. (2005). Communication barriers perceived by older patients and nurses. International Journal of Nursing Studies, 42(2), pp 159-166.
Plaza del Pino, F. J., Soriano, E. & Higginbottom, G. M. (2013). Sociocultural and linguistic boundaries influencing intercultural communication between nurses and Moroccan patients in southern Spain: A focused ethnography. BMC Nursing, pp 12-14.
Potter, P. A., Perry, A. G., Stockert, P. & Hall, A. (2014). Essentials for Nursing Practice (8th ed.). Elsevier, Missouri.
Scholtz, S., Nel, E. W., Poggenpoel, M. & Myburgh, C. P. (2016). The Culture of Nurses in a Critical Care Unit. Global Qualitative Nursing Research, 3, pp 1-11.
Stievano, A., Marinis, M. G. D., Russo, M. T., Rocco, G. & Alvaro, R. (2012). Professional dignity in nursing in clinical and community workplaces. Nursing Ethics, 19(3), pp 341- 356.
Tay, L. H., Ang, E. & Hegney, D. (2012). Nurses’ perceptions of the barriers in effective communication with inpatient cancer adults in Singapore. Journal of Clinical Nursing, 21(17- 18), pp 2647-2658.
Taylor, S. P., Nicolle, C. & Maguire, M. (2013). Cross-cultural communication barriers in health care. Nursing Standard, 27(31), pp 35-43.
Vicencio, D.A., Alsulaimani, A.A., Ruiz, F.B. & Elsheikh, H.A. (2015). Affective competency of Filipino nurses working in the hospitals of Taif City Kingdom of Saudi Arabia. International Journal of Nursing and Midwifery, 7(4), pp 46–53.
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
