The Role of the 'Mekonsdara' Application in Enhancing Healthcare Access for People Living with HIV/AIDS: Assessing Patient Satisfaction with Telenursing
DOI:
https://doi.org/10.31674/mjn.2025.v17i02.009Abstract
Background: This study examined the satisfaction levels of people living with HIV/AIDS (PLWHA) using the "Mekonsdara" counselling service application. Access to quality healthcare services remains a significant challenge for PLWHA, especially in developing countries like Indonesia, where HIV/AIDS prevalence is high. Objectives: The objective was to assess patient satisfaction with the Mekonsdara application, a telenursing tool designed to enhance healthcare access. Methods: A descriptive observational survey was conducted with 50 respondents from the VCT clinic at Dr M. Jamil General Hospital Padang, Indonesia using purposive sampling. Data were collected via questionnaires and analysed using the End User Computing Satisfaction (EUCS) method. Results: Results showed that most respondents were highly satisfied, particularly with content (82%), accuracy (80%), format (64%), ease of use (76%), and timeliness (76%). Conclusion: These findings suggest that the Mekonsdara application effectively meets the needs of PLWHA for accessible, reliable, and user-friendly counselling services. The study highlights the potential of telenursing to improve healthcare access in resource-limited settings. Further research is recommended to explore the broader implications of telenursing on patient satisfaction and healthcare outcomes.
Keywords:
AIDS, Counselling, HIV, TelenursingDownloads
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