THE DETERMINATION OF THE CARE BEHAVIOURS OF NURSES AND ITS EVALUATION BY PATIENTS

Abstract

AIM: To determine the care behaviors of nurses and to evaluate them by evaluating feedback frompatients.METHOD: A descriptive study was conducted with 85 nurses and 128 patients. The data were collected from questionnaire form and Caring Behaviors Inventory (CBI).  RESULTS: 79% indicated that the most important task of nursing was care, 55% of the nurses spent 0.5-1 hour per day for care while 53% had difficulties in caring for patients and 79% considered themselves as patient while providing care. The overall score of the CBI was 5.102±0.591 for the nurses and 5.154±0.905 for the patients and it was statistically significant that only the assurance subscale of the patients was high (p=0.003). It was also statistically significant that the overall scale scores (t=-2,580; p=0.012), assurance (MWU=613.500; p=0.011), respect (t=-2,667, p=0.009) and adherence (MWU=624.000; P=0.014) subscale scores of the nurses that had difficulties in caring were lower than those who did not.CONCLUSION: It was found that the level of nursing care perceived by the patients and nurses was pretty high, and the perception level of nursing care quality in nurses that had difficulties in giving nursing care was relatively lower.