Social Support Moderates the Impact of Stress and Role Conflict on Life Satisfaction among Malaysian Nurses
DOI:
https://doi.org/10.31674/mjn.2024.v16i01.008Abstract
Objective: This study examined the influence of role conflict and job stress on life satisfaction among nursing staff in Malaysian healthcare institutions, with social support as a moderator. Methods: To achieve the objectives of this study, the researchers prepared a questionnaire to collect the requisite data. The researchers sampled three hundred and thirty-five (335) nurses selected randomly from Malaysian healthcare institutions. Results: The findings reveal that social support plays an important moderating role between nurses’ job stress and life satisfaction. Conclusion: Nursing staff requires greater flexibility and support from friends, supervisors, and family to reduce stress levels and balance roles.
Keywords:
Job Stress, Life Satisfaction, Nurses, Role Conflict, Social SupportDownloads
References
Achour, M., Muhamad, A., Syihab, A. H., Mohd Nor, M. R., & Mohd Yusoff, M. Y. Z. (2021). Prayer moderating job stress among Muslim nursing staff at the University of Malaya Medical Centre (UMMC). Journal of Religion and Health, 60, 202-220. https://doi.org/10.1007/s10943-019-00834
Almazan, J. U., Albougami, A. S., & Alamri, M. S. (2019). Exploring nurses' work-related stress in an acute care hospital in KSA. Journal of Taibah University Medical Sciences, 14(4), 376-382.https://doi.org/10.1016/j.jtumed.2019.04.006
Al-Shehri, M. M., Harazi, N., Alhassani, S., Alshahrani, W. A., Almzmommi, F., Almalki, O. S., & Qusti, S. N. (2023). Prevalence of Work-Related Stress and its Associated Factors among Nursing Staff in King Abdallah Complex at Jeddah City. Journal of Pharmaceutical Research International, 35(31), 27-36. https://doi.org/ 10.9734/jpri/2023/v35i317464
Al-Yaqoubi, S. (2023). Exploring Work-Related Stress and Coping Strategies among Omani Nurses Working in Tertiary Governmental Hospitals at Muscat: A Cross-Sectional Study. Open Journal of Nursing, 13(6), 368-385.https://doi.org/10.4236/ojn.2023.136025
Anicich, E. M., & Hirsh, J. B. (2017). The psychology of middle power: Vertical code-switching, role conflict, and behavioral inhibition. Academy of Management Review, 42(4), 659-682.https://doi.org/10.5465/amr.2016.0002
Assis, B. B. D., Azevedo, C., Moura, C. D. C., Mendes, P. G., Rocha, L. L., Roncalli, A. A., ... & Chianca, T. C. M. (2022). Factors associated with stress, anxiety and depression in nursing professionals in the hospital context. Revista Brasileira de Enfermagem, 75, e20210263.https://doi.org/10.1590/0034-7167-2021-0263
Awosusi, O. (2010). Assessment of quality of working-life of nurses in two tertiary hospitals in Ekiti State, Nigeria. African Research Review, 4(2), 113-124. https://doi.org/ 10.4314/afrrev.v4i2.58295
Azim, M. T., & Islam, M. M. (2018). Social support, religious endorsement, and career commitment: A study on Saudi nurses. Behavioral Sciences, 8(1), 8. https://doi.org/10.3390/bs8010008
Baştuğ, G. (2021). Investigation of life satisfaction and work stress in employees doing office exercise. Progress in Nutrition 2021, 23(1), 1-6. https://doi.org/10.23751/pn.v23iS1.11071
Baye, Y., Demeke, T., Birhan, N., Semahegn, A., & Birhanu, S. (2020). Nurses’ work-related stress and associated factors in governmental hospitals in Harar, Eastern Ethiopia: A cross-sectional study. PLoS One, 15(8), e0236782.https://doi.org/10.1371/journal.pone.0236782
Bry, A., & Wigert, H. (2022). Stress and social support among registered nurses in a level II NICU. Journal of Neonatal Nursing, 28(1), 37-41. https://doi.org/10.1016/j.jnn.2021.03.010
Chichi, C. C. C. (2023). Effect of Work-Related Stress on the Wellbeing of Nurses: A Descriptive Study. EAS Journal of Nursing and Midwifery, 5(5), 140-7. https://doi.org/10.36349/easjnm.2023.v05i05.009
Clark, W. A., Yi, D., & Huang, Y. (2019). Subjective well-being in China’s changing society. Proceedings of the National Academy of Sciences, 116(34), 16799-16804. https://doi.org/ 10.1073/pnas.1902926116
Diener, E. D., Emmons, R. A., Larsen, R. J., & Griffin, S. (1985). The satisfaction with life scale. Journal of Personality Assessment, 49(1), 71-75. https://doi.org/10.1207/s15327752jpa4901_13
Fathi, A., & Simamora, R. H. (2019, March). Investigating nurses’ coping strategies in their workplace as an indicator of quality of nurses’ life in Indonesia: a preliminary study. In IOP conference series: Earth and Environmental science (Vol. 248, No. 1, p. 012031). IOP Publishing. https://doi.org/10.1088/1755-1315/248/1/012031
Gheshlagh, R. G., Parizad, N., Dalvand, S., Zarei, M., Farajzadeh, M., Karami, M., & Sayehmiri, K. (2017). The prevalence of job stress among nurses in Iran: A meta-analysis study. Nursing and Midwifery Studies, 6(4), 143- 148. https://doi.org/10.4103/nms.nms_33_17
Günüşen, N. P., Wilson, M., & Aksoy, B. (2018). Secondary traumatic stress and burnout among Muslim nurses caring for chronically ill children in a Turkish hospital. Journal of Transcultural Nursing, 29(2), 146-154. https://doi.org/10.1177/1043659616689290
Hamaideh, S., Abu Khait, A., Al Modallal, H., Malak, M., Masa’deh, R., Hamdan-Mansour, A., & AL Bashtawy, M. (2024). Relationships and Predictors of Resilience, Social Support, and Perceived Stress among Undergraduate Nursing Students. The Open Nursing Journal, 18(1).1-10. https://doi.org/10.2174/0118744346238230240103055340
Hu, D., Kong, Y., Li, W., Han, Q., Zhang, X., Zhu, L. X., ... & Zhu, J. (2020). Frontline nurses’ burnout, anxiety, depression, and fear statuses and their associated factors during the COVID-19 outbreak in Wuhan, China: A large-scale cross-sectional study. EClinical Medicine, 24, 1-10. https://doi.org/10.1016/j.eclinm.2020.100424
Isanawikrama, I., Hutomo, E. J., & Buana, Y. (2021). Role of Stress to Quitting Intention Between Men and Women Employees in Hotel Industry. Ganaya: Jurnal Ilmu Sosial dan Humaniora, 4(3), 867-889. https://doi.org/10.37329/ganaya.v4i2.1429
Ishola, A. A., Kenku, A. A., & Aroyewun, F. T. (2018). Work-family conflict and demographic variables as co-variants of life satisfaction among nurses from selected healthcare facilities in the ibadan metropolis. International Journal of Caring Sciences, 11(1), 523-528. ttps://www.internationaljournalofcaringsciences.org/docs/60_isola_original_11_1.pdf
Kassim, S. N. F., & Badayai, A. R. A. (2023). Social Support and Coping Strategies as Mediators in The Relationship Between Feeling of Loneliness and Mental Health. International Journal of Academic Research in Business and Social Sciences, 13(6), 1037 – 1055. https://doi.org/10.6007/IJARBSS/v13-i6/17549
Khalil, N. E. M., Ali, S. O., & Othman, H. T. (2024). The Mediating Role of Emotional Intelligence in the Relationship between Perceived Stress and Life Satisfaction among Nursing Intern Students. Assiut Scientific Nursing Journal, 12(41), 97-107. https://doi.org/10.21608/asnj.2024.255771.1737
Kopelman, R. E., Greenhaus, J. H., & Connolly, T. F. (1983). A model of work, family, and interrole conflict: A construct validation study. Organizational Behavior and Human Performance, 32, 198–215. https://doi.org/10.1016/0030-5073(83)90147-2
Loureiro, F., Peças, D., Neves, A. C., & Antunes, A. V. (2024). Coping strategies and social support in nursing students during clinical practice: A scoping review. Nursing Open, 11(2), e2112. https://doi.org/10.1002/nop2.2112
Madadzadeh, M., Barati, H., & Ahmadi Asour, A. (2018). The association between workload and job stress among nurses in Vasei hospital, Sabzevar city, Iran, in 2016. Journal of Occupational Health and Epidemiology, 7(2), 83-89. https://doi.org/10.29252/johe.7.2.83
Marlin Company and the American Institute of Stress, “The Workplace Stress Scale: Attitudes in the American Workplace VII,” 2009 https://www.stress.org/wp-content/uploads/2011/08/2001Attitude-in-the-Workplace-Harris.pdf. Accessed on 6th July, 2022.
Mo, Y., Deng, L., Zhang, L., Lang, Q., Liao, C., Wang, N., Qin, M., & Huang, H. (2020). Work stress among Chinese nurses to support Wuhan in fighting against COVID-19 epidemic. Journal of Nursing Management, 28(5), 1002-1009. https://doi.org/10.1111/jonm.13014
Nancy, S., Malhotra, P., Munjal, S., Singh, S., Sharma, D., & Gomathi, S. (2024). QWL Existence and its Impact on Psychological Wellbeing among Academicians: Theoretical Perspectives and Literature Review. Migration Letters, 21(S1), 1032-1043. https://migrationletters.com/index.php/ml/article/view/7467
Smits, M. A., Boezeman, E. J., Nieuwenhuijsen, K., De Boer, A. G., Nieveen van Dijkum, E. J., & Eskes, A. M. (2022). Family involvement on nursing wards and the role conflicts experienced by surgical nurses: A multicentre cross‐sectional study. Scandinavian Journal of Caring Sciences, 36(3), 706-716. https://doi.org/10.1111/scs.13032
Tan, J. J., Kraus, M. W., Carpenter, N. C., & Adler, N. E. (2020). The association between objective and subjective socioeconomic status and subjective well-being: A meta-analytic review. Psychological Bulletin, 146(11), 970. https://doi.org/10.1037/bul0000258
Thapa, S., & Pradhan, P. M. S. (2024). Occupational stress and its correlates among healthcare workers of a tertiary level teaching hospital in Kathmandu, Nepal, during COVID-19 pandemic: a cross-sectional study. BMJ Public Health, 2(1), 1-9. https://doi.org/10.1136/bmjph-2023-000126
University of British Columbia. (2021, March 3). High life satisfaction linked to better overall health. ScienceDaily. www.sciencedaily.com/releases/2021/03/210303091405.html. Accessed on 17th July, 2022.
Villacarlos, F. A., & Daño, J. C. (2020). The seven motivational characteristics of clinical nurse managers. Malaysian Journal of Medical Research (MJMR), 4(2), 19-31. https://doi.org/10.31674/mjmr.2020.v04i02.004
Wang, J., Okoli, C. T., He, H., Feng, F., Li, J., Zhuang, L., & Lin, M. (2020). Factors associated with compassion satisfaction, burnout, and secondary traumatic stress among Chinese nurses in tertiary hospitals: A cross-sectional study. International Journal of Nursing Studies, 102, 103472. https://doi.org/10.1016/j.ijnurstu.2019.103472
World Health Organization. (2007). Task Shifting: Rational Redistribution of Tasks among Health Workforce Teams: Global Recommendations and Guidelines. https://iris.who.int/bitstream/handle/10665/43821/9789?sequence=1. Accessed on 12th July 2023.
Yoshioka‐Maeda, K. (2021). Developing sustainable public health care systems for responding to COVID‐19 in Japan. Public Health Nursing, 38(3), 470-472. https://doi.org/10.1111/phn.12861
Yunita, P. I., & Saputra, I. G. N. W. H. (2019). Millennial generation in accepting mutations: Impact on work stress and employee performance. International Journal of Social Sciences and Humanities, 3(1), 102-114. https://doi.org/10.29332/ijssh.v3n1.268
Zhan, Y., Ma, S., Jian, X., Cao, Y., & Zhan, X. (2020). The current situation and influencing factors of job stress among frontline nurses assisting in Wuhan in fighting COVID-19. Frontiers in Public Health, 8, 579866. https://doi.org/10.3389/fpubh.2020.579866
Zimet, G. D., Dahlem, N. W., Zimet, S. G., & Farley, G. K. (1988). The multidimensional scale of perceived social support. Journal of Personality Assessment, 52(1), 30-41. https://doi.org/10.1207/s15327752jpa5201_2
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 The Malaysian Journal of Nursing (MJN)
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
