Knowledge and Skills in Triage Assessment among Nurses in Emergency Department Hospital Saudi Arabia


  • Nor Aini Binti Ariffin Lincoln University College, 47301 Petaling Jaya, Selangor, Malaysia
  • Samsiah Binti Mat Lincoln University College, 47301 Petaling Jaya, Selangor, Malaysia
  • Fatimah Yahya Lincoln University College, 47301 Petaling Jaya, Selangor, Malaysia



Introduction: Triage is the nursing process and the first step for patients who came to or were brought to the Emergency Department (ED). As hospitals have more patients, the ED becomes overcrowded with non-emergency patients. An inaccurate triage decision not only delays patient treatment but also incurs unnecessary expenses for the facility. Patients in the waiting area should be reassessed to determine their conditions. Treatment for patients on a first-come, first-served basis without regard to the triage acuity level of their illnesses for severity, may result in delays for critically ill patients. The rationale of triage in the ED is to prioritize incoming patients and identify those who need to be seen first.

Methods: Descriptive study using cross-sectional questionnaires for non-random sampling. Quantitative approaches were chosen as the study type. Questionnaires were completed by 41 of the selected sample size. The aim of the study is to determine the level of knowledge and skills in triage assessment among nurses in Emergency Department Hospitals in Saudi Arabia.

Results: Response rates of 100% were obtained from the study. 19 (46.3%) of the participants were aged between 31-40 years old. Most of the respondents have Bachelor’s in nursing which are 38 (92.7%). Respondents with experience in ED of about 11-20 years are 18 (43.9%) of the total. 100% of respondents say that they are familiar with the Canadian Triage and Acuity Scale (CTAS) triage primary assessment. 100% will change the CTAS level when the patient deteriorates, and 100% agreed to give Paracetamol to the patient with a body temperature of more than 38 degrees. Seven skill level questions were completed with 100% correct answers. There is no significant relationship between triage knowledge and triage skill

Conclusion: This finding indicates that there is a high level of knowledge and skill in triage assessment. Hence high knowledge and good skill should be maintained by continuing education, in-service, and training.


Emergency Department, Assessment, Triage, Knowledge, Skills


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How to Cite

Binti Ariffin, N. A. ., Mat, S. B. ., & Yahya, F. . (2023). Knowledge and Skills in Triage Assessment among Nurses in Emergency Department Hospital Saudi Arabia. The Malaysian Journal of Nursing (MJN), 14(3), 132-142.