• Annamma Kunjukunju School of Nursing, KPJ Healthcare University College, Negeri Sembilan, Malaysia
  • Puziah Yusof School of Nursing, KPJ Healthcare University College, Negeri Sembilan, Malaysia
  • Aini. Ahmad School of Nursing, KPJ Healthcare University College, Negeri Sembilan, Malaysia




Background: During the COVID-19 pandemic, students in higher education institutions are not allowed to be on campuses due to safety reasons. However, educational activities need to continue, and students need to graduate on time. To facilitate teaching, learning, and assessment, E-learning had been adopted globally by all educational institutions from schools to Higher learning institutes. Therefore, this research aims to assess nursing students’ satisfaction and behavioural intentions towards E-learning, mainly on the Moodle-based Learning Management System (LMS).

Methods: This cross-sectional survey study includes 160 nursing students from one of the private nursing colleges in Malaysia. A validated questionnaire SERVQUAL was used for data collection. The questionnaire has five (5) quality dimension constructs to measure E-learning quality. The questionnaire also included questions related to satisfaction with the E-learning and behavioural intentions of learners regarding the use of E-learning in the future. The data was collected using Google forms.

Results:  The study findings show that respondents positively rated E-learning quality on a Likert scale of 1-4, ranging from strongly disagree to strongly agree (M=2.5; SD=0.36). Pearson Correlation test showed that all five quality dimensions, namely “Empathy,” “Assurance,” “Reliability,” “Responsiveness,” and web content quality, had positive Correlation with E-learning quality. However, “Reliability” and website content had the most positive influence on E-learning quality (r=0.733; p=0.000). The findings also suggest that E-learning quality was not a big driver for the behavioural intentions in promoting online E-learning (r =0.185; p =0.019). However, grade expectations were found to have a strong positive relationship with the satisfaction of learners with E-learning.

Conclusion: Providing quality E-learning platforms and experiences can help improve the E-learning quality experience of the learners, promote satisfaction and grade expectations of the learners of higher education institutions. Given the characteristics of nursing students, it is necessary to develop and apply an effective and viable E-learning educational program to sustain motivation and produced the desired learning outcome among nursing students.


E-Learning, E-learning; Nursing Student, Quality of Experience, E-learning Quality


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How to Cite

Annamma Kunjukunju, Puziah Yusof, & Aini. Ahmad. (2020). QUALITY OF EXPERIENCES (QOE) WITH E-LEARNING AMONG NURSING STUDENTS IN A PRIVATE HEALTHCARE UNIVERSITY SETTING IN MALAYSIA. The Malaysian Journal of Nursing (MJN), 12(2), 98-105. https://doi.org/10.31674/mjn.2020.v12i02.013