THE IMPACT OF NON-FINANCIAL INCENTIVES ON INTENTION TO STAY: A STUDY AMONG NURSES IN PRIVATE HOSPITALS IN MALAYSIA
Growing aging population and the need for quality healthcare necessitate increasing demand for nurses. However, the shortage of nursing workforce remains a challenge for many hospitals. Nurse turnover continues to be as one of the factors of shortage of nurses. Incentives have been found to improve nurse retention. Specifically, non-financial incentives have shown potential as an approach addressing performance, quality of healthcare and turnover. As such, this study aims to examine the impact of non-financial incentives on nurses’ intention to stay. A cross-sectional survey was administered to 153 registered nurses employed in private hospitals in Malaysia. Non-financial incentives were measured with eight dimensions consist of education, training and professional development; recognition; promotional opportunities; flexible working arrangements; autonomy and control over nursing practice; manageable workload; management and supervisory support and finally, work environment. In this study, promotional opportunities, manageable workload and work environment have shown a significant positive relationship on nurses’ intention to stay. Although there is no one-size-fits-all approach, retention strategies by hospital management should focus on creating a positive and safe work environment, formal framework for promotional opportunities and adequate workforce to avoid heavy workloads among nurses. These in turn, may contribute to nurses’ intention to continue the job.