AMADEUS, SABRE, AND GALILEO AS PIONEER BOOKING SYSTEMS: A CRITICAL EVALUATION IN LIGHT OF TRAINING AND FIELD EXPERIENCE IN THE MIDDLE EAST 2011-2017

Abstract

To be a trainee of three outstanding and leading air reservation systems in the world and basically in the Middle East region- Amadeus, Sabre, and Galileo are pioneers. To be a trainer for training mode using simulations/applications of these systems at labs of the University of Jordan in Jordan, Fayoum University in Egypt, and Pioneer Academy in Jordan is better than the former. To be a trainer for the three systems in the production mode in Royal Jordanian and other travel agencies is the best of all. 

During training and practicing of this great and rich experience, the researcher recognized many areas of difficulty that trainees give complaints about. However, trainers can exclude some of them without any distortion of information provided.  In this study, based on own elaboration from training experience- this research tries to shed light on some areas that may have much difficulty, especially for debutant trainees. The Research’s methodology principally depends on the techniques of self-brainstorm, self-observation, and self-recording for the teaching and training experience.

The current study points out some obstacles in training and working on Amadeus, Sabre, and Galileo reservation systems. Also, the research proposes a workable approach with items ordered in a logical sequence of training especially of beginners.  Finally, the study advises the holding companies of the three systems to redesign and provide their products and materials in simple and uniform packages by using either the cryptic or graphical mode through all of the system's versions and all of the soft and hard editions of it in all headquarters geographical areas of the world. Other advice for trainers and trainees have existed.