MANAGERIAL PRACTICES, EMPLOYEE SATISFACTION AND FIRM’S COMPETITIVENESS IN ASIAN SMALL AND MEDIUM ENTERPRISES (SME): THE CASE OF MALAYSIA
Abstract
This research examines the premise of effective managerial practices and its impact on organizational productivity and employee satisfaction within the Malaysian Small and Medium Enterprise (SME) context. The four variables considered in this paper to have an impact towards employee satisfaction are job involvement, teamwork, trust level between employee and employer, and work environment. Research findings suggest that managerial practices have an impact on employee satisfaction level, which is highly correlated to employee performance and organization performance. The result of this research recommends that such managerial practices to be taking into consideration not only within SME’s but across South-East Asian organizations with similar size and characteristics. Such assertion is because of cultural similarities between Malaysia and neighboring ASIAN countries. This study further concluded that all the proposed variables examined in this research tend to have a significant impact on employee satisfaction within Malaysian SME’s. This in turn, is found to be major contributor to the internal strengths of the organization when a firm is not suffering from marketing myopia that deter the firm from focusing on external market forces.
Keywords:
Malaysia, ASIAN, SME, Employee, Culture, SatisfactionDownloads
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