Employee Retention and Enhancement of Performance by Motivation and Work Discipline in the Pharmacy Department in Manembo-nembo Bitung Hospital


  • Gayatri Citraningtyas Faculty of Mathematics and Natural Sciences, Sam Ratulangi University, Jl. Kampus Unsrat Bahu, Manado, North Sulawesi, Indonesia 951152
  • Widya Astuty Lolo Faculty of Mathematics and Natural Sciences, Sam Ratulangi University, Jl. Kampus Unsrat Bahu, Manado, North Sulawesi, Indonesia 951152
  • Imam Jayanto Faculty of Mathematics and Natural Sciences, Sam Ratulangi University, Jl. Kampus Unsrat Bahu, Manado, North Sulawesi, Indonesia 951152
  • Randy Tampa’i Faculty of Sciences, Tomohon Indonesia Christian University, 95362 Tomohon, Indonesia
  • Heri Wijaya Sekolah Tinggi Ilmu Kesehatan Samarinda, AW Syahranie Street, Number 226 Samarinda, East Borneo




Introduction: The performance of a pharmacist as the implementer of pharmaceutical services is an important issue that must be studied to increase the quality of hospital services. A good performance of a pharmacist is an indicator of health services. From point of view of human resources, motivation, and work discipline are the main factors that influence a pharmacist’s performance. Objective: To determine the influence of motivation and discipline on employee performance at the department pharmacy of Manembo-nembo hospital, Bitung. Method: A cross-sectional study was conducted in June 2020. The respondent is all of the pharmacists in the pharmacy department as many as 25 people. The questionnaire is used as a measuring tool which consists of three variables namely motivation, work discipline, and performance. The data was processed using SPPS version 23 for windows. Results: The results showed that normality test were normally distributed, free of multicollinearity data, and heteroskedastic. Motivation and work discipline effects performance value 12.3% and 42.8% Conclusion: There is a positive and significant effect between motivation and work discipline variables on performance variables.


Motivation, Discipline, Performance, Pharmacy, Hospital


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How to Cite

Citraningtyas, G., Lolo, W. A. ., Jayanto, I. ., Tampa’i, R. ., & Wijaya, H. . (2022). Employee Retention and Enhancement of Performance by Motivation and Work Discipline in the Pharmacy Department in Manembo-nembo Bitung Hospital. International Journal on Recent Trends in Business and Tourism (IJRTBT), 6(4), 49-60. https://doi.org/10.31674/ijrtbt.2022.v06i04.004