WORK SYSTEM, ORGANISATIONAL SUPPORT AND QUALITY OF WORK EXPERIENCES IN LARGE HOSPITALS
Abstract
Work system (WS) has received greater attention by the managers responsible for business strategy and equally the academicians for its research-proven remarkable success in highly competitive environment. However, there are still serious gaps in conceptualization, measurement and model building incorporating the promises of WS. Evidences also point to the fact that there is no standardized scale to measure WS per se. This study attempts to conceptualize and operationalize the concept, besides develop an instrument which could tap the essence of WS and lastly, partially test the relationships between WS, organizational support and quality of work experiences (QWE). One hundred ninety nursing staff from three large hospitals has responded to the questionnaire consisting of scales to measure WS and the outcomes of WS as stated above. Factor analysis suggests bi-dimensional structure of the concept namely WS-Initiated and WS-received. Type of organization, job level and type of department either has independent or combined effects on WS. Besides, moderated regression analysis shows that relationship between WS and quality of work life is moderated by organizational support. Implications are drawn for business strategy and future research directions.
Keywords:
Work System, Quality of Work Experience, Organizational Support System, Task InterdependenceDownloads
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