GAMAL S. A. KHALIFA; NANCY M. FAWZY. MEASURING e-SERVICE QUALITY (EXPECTION VS PERCEPTION) FROM TRAVEL AGENCIES’ PERSPECTIVE: AN EMPIRICAL STUDY ON EGYPTIAN HOTEL WEBSITES. International Journal on Recent Trends in Business and Tourism (IJRTBT), [S. l.], v. 1, n. 3, p. 36-48, 2017. Disponível em: https://ejournal.lucp.net/index.php/ijrtbt/article/view/268. Acesso em: 11 may. 2024.