ABHILASH BANSAL; HARSHITA HAMMAD; SINGH JODHANA, L. . People, Processes, And Customer Satisfaction: A Review Study of Work–Life Balance and Operations in Food Delivery Services. International Journal on Recent Trends in Business and Tourism (IJRTBT), [S. l.], v. 10, n. 2, p. 24-39, 2026. DOI: 10.31674/ijrtbt.2026.v010i02.003. Disponível em: https://ejournal.lucp.net/index.php/ijrtbt/article/view/5568. Acesso em: 27 may. 2026.